Frequently Asked Questions

A guided group tour is when a group of people travel together on a preplanned itinerary of transportation, hotel, some meals, and activities. With Pro Tours that often means that a Tour Director accompanies the group as well. A group tour can be a bus tour or a fly-in and bus tour combination.

It is different from independent travel because a tour operator is planning your trip for you. You don’t have to worry about booking hotels, paying each supplier, searching for the best activities, or sometimes even where to eat! The most stressful thing you must do is book your trip, pack, and show up the morning of your trip.

Yes and here are a few of our favorites

• Built-in Camaraderie and Social Connections
• Expert Guidance and Local Insights
• Stress free planning – book it and go
• Safety and Security – safety in numbers

Travel and Earn PRO POINTS

3 WAYS to EARN

• Earn with every tour you take
• Early Booking*
• Refer a new customer*

Click to Learn more about PRO POINTS!

For trips to Canada and the United States, our group sizes can vary from 25-50 people. It is unlikely you will have less than 25 or more than 50 passengers.

While they vary, our European tours are typically between 25 – 40 people. It is unlikely that your trip to Europe will be less than 25 people.

To book a trip with us, please contact us directly via email at hello@protours.ca, complete our Contact Us Form or call us at 780-460-4408. We will be happy to assist you with the booking process and answer any questions you may have. We look forward to helping you plan your next adventure!

We recommend booking a tour as soon as you are interested in that specific tour. We have many tours that sell out early year after year. It is never too early to reserve a tour but it can be too late. Tour booking cut offs can vary from 30 days to 60 days, so waiting until the last minute is not a possibility.

To guarantee a tour, we must reach minimum numbers of passengers before the date that Pro Tours is required to cancel accommodations and/or attractions without penalty. This can vary anywhere from 30 days to 90 days prior to departure. If we don’t receive the minimum number of passengers required by that date the trip will be canceled. Waiting to book your spot until the trip is guaranteed can contribute to a tour being canceled.

A “Wait List” tour means that the tour is sold out, but we are taking names for a wait list in case there are cancellations. We do this when a tour sells out very quickly, as there are usually some cancellations along the way.

To add your name to the wait list, you will need to call or email us directly. We are currently managing wait list requests through these methods.

Please refer to our General Terms and Conditions for full details regarding our deposit and refund policy. You can view the document here. If you have any further questions, feel free to contact us.

If you are traveling by yourself, the costs of hotel accommodations are incurred by one person instead of two. Therefore, single accommodations cost more than “double” and “triple” packages, as they are not divided by 2 or 3 people.

As a single traveler, you are still only paying for 1 seat on the coach, therefore you may have someone seated beside you on the coach. You will be required to rotate window and aisle seats throughout the tour.

We assign seats for customers on the bus from front to back as they book on the tour.

On most tours longer than 4 days, the tour director will do seat rotation allowing for a change of viewing from the other side of the bus and from a different position on the bus.

Our motor coaches generally have 52 seats and are deluxe motorcoaches. All coaches of that size have washrooms, reclining seats, overhead lights, air vents, and televisions. We do not own the motor coaches so we are never sure on the exact model that you will be riding on until days prior to the trip. Common amenities that may be on your coach are cup holders, foot rests, pouches in the seats, electricity plugs and Wi-Fi (Canadian portions of trips only)

Gratuities are a thoughtful way to show your appreciation for excellent service and are customary in many service industries. While tipping is a common practice, it is entirely voluntary and not included in the tour price unless specifically noted.

You can find all the details in our General Terms and Conditions document. Please click here to download a PDF version. If you need any clarification, don’t hesitate to reach out!